The Argao Center for Psychological Services (ACPS) is a mental health facility located and registered in the City of San Fernando, Pampanga, Philippines. These terms and conditions govern your use of our services, facilities (physical, digital, or online), and our website. Engaging our psychological services and using our facilities imply that you (hereinafter referred to as the ‘Client’) accept these terms and conditions in full.
ACPS provides a wide-range of psychological services such as, but not limited to: psychological counseling, psychotherapy, psychological assessment and evaluation, psychological program development, psychological first aid, mental health and psychosocial support services, stress management and wellness programs, employee assistance programs, research, and consultancy. ACPS reserves the right to add, modify, suspend, or remove services from its offerings.
ACPS provides its services thru mental health providers such as psychologists, psychometricians, and mental health counselors. ACPS may invite and manage associate mental health providers who provide services on a self-employed, freelance basis. Associate mental health service providers shall, at all times, be considered independent, associate providers.
PRIVACY AND CONFIDENTIALITY
Collection, Storage, and Use of Information
ACPS and its service providers will require and collect personal and confidential information through forms, interviews, tests, and records of sessions. Information collected will only be used for the purposes of the psychological services engaged. This information will be recorded in physical and digital format and will only be accessible to the service providers. ACPS reserves the right to select the methods and means for storage of information. ACPS takes all necessary steps to ensure the security and privacy of the information collected and stored.
ACPS respects and ensures the privacy of the sessions conducted within its facilities. ACPS does not assume responsibility for privacy concerns outside its facilities.
All information regarding the client and the services they engage will be kept confidential. We will only disclose information to other professionals or individuals at the request and consent of the client. There are, however, certain situations where we can disclose information such as when there is a risk of serious harm to the client or to others, and disclosure of information related to crimes or violations of the law. We may also disclose information on reasons provided for by Chapter 3 Section13 of R.A. 11036 or the Philippine Mental Health Act, and Section 21 of R.A. 9262 or the Anti-Violence Against Women and Their Children Act of 2004.
ACPS and its service providers also requires confidentiality of the Client and in no circumstances is the Client permitted to disclose written, recorded, or distributed correspondence of the session, pre-session or post session. The correspondence and all therapy and counseling communication and application is only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. ACPS accepts no responsibility for the effecting use of material recorded or written for any person other than the Client for which the material and correspondence was intended.
Full details on the limits of confidentiality are discussed in the informed consent that clients have to sign prior to the start of any services. The Informed Consent forms part of this Terms and Conditions.
ACPS and its service providers and personnel have protected rights to privileged communication, as stated for in Article VII Section 30 of R.A. 10029 or the Philippine Psychology Act of 2009: “Rights to Privilege Communication for Psychologists and Psychometricians. – A psychologists or psychometrician cannot, without the consent of the client/patient, be examined on any communication or information disclosed and/or acquired in the course of giving psychological services to such client. The protection accorded herein shall extend to all pertinent records and shall be available to the secretary, clerk or other staff of the licensed psychologist or psychometrician. Any evidence obtained in violation of this provision shall be inadmissible for any purpose in any proceeding.”
Recording of Sessions
Service providers may conduct audio and video recording of the sessions, with the consent of the client. Clients are not allowed to record sessions through any means without the consent of the service provider.
Closed-Circuit Television (CCTV) Cameras are installed in ACPS facilities in compliance with the City of San Fernando, Pampanga Ordinance # 2018-029 that mandates all establishments to install CCTV systems. Access to the CCTV recordings is restricted to ACPS personnel or to legal authorities for purposes required by law.
SERVICE TERMS AND CONDITIONS
Initial consultation is the first consultation session that a client has with ACPS service providers. It can last for 30 minutes, unless otherwise agreed.
Intake Assessment is a brief psychological assessment and evaluation to determine the needs of the client. It lasts for about 45 minutes to 60 minutes.
Psychological Counseling and Psychotherapy
Psychological counseling or psychotherapy sessions lasts for 50 minutes to 60 minutes, unless otherwise agreed. The number and frequency of sessions (i.e. weekly, every two weeks, or monthly) will be agreed on by the service provider and the client. Prior to the start of the sessions, a treatment plan will be agreed upon by the service provider and the client. The treatment plan may be modified during its implementation when necessary.
Psychological Assessment sessions last for about two (2) hours or more depending on the scope, nature, and purpose of the assessment. In some circumstances, the client may have more than one (1) session to complete the assessment. Psychological Assessment and Evaluation Services include the session or sessions for the assessment and one (1) feedback session.
Termination of Service
The client may end their therapy sessions any time they wish to. If the client wishes to stop the therapy for any reason, the client should notify ACPS or the service provider directly in writing or email.
Appointments may be booked through different channels: by texting or calling the Center, thru e-mail at firstname.lastname@example.org, or via our on-line appointment scheduling system.
A client may only book one session for each week, unless when prior agreement ahs been made. Any multiple bookings may be cancelled by ACPS.
Clients may reschedule or cancel their bookings at least 10 hours prior to their scheduled appointment. Failure to do so will warrant a ‘Did not appear’ (DNA) or ‘no-show’ remark on the record of the client.
If a client arrives late for a session, the session will still end at the booked end time. Exceptions to this is at the discretion of the service provider and the availability of the facilities. If a client is not present and has not given notification within 15 minutes from the scheduled time, the service provider terminates the session and will be recorded as ‘DNA’.
Multiple ‘DNA’ records may be a basis for ACPS to block the client from the booking system.
ACPS reserves the right to require partial or full payments to confirm bookings when it deems necessary.
PAYMENTS AND FEES
As fees and rates for the services of ACPS vary, the fees will be discussed by the service provider at the start of the session.
We require either a full payment or partial payment (depending on service) prior to confirmation and reservation of an appointment.
For Intake assessments and psychological assessments, a 60% down payment is required prior to the start of the assessment. The remaining 40% for the full payment is required prior to the release of the results of the assessment. Details of the payment terms will be specified in the assessment contract, which forms part of these terms and conditions.
For psychological counseling or psychotherapy sessions, the service provider will discuss the available payment terms such as pre-payment of the whole session, per-session payment, or other terms. Details of the payment terms will be specified in the therapeutic contract, which forms part of these terms and conditions.
For seminars, workshops, or training programs, full payment is required upon registration.
For corporate services, payment terms will be specified separately in the contract of service, which forms part of these terms and conditions.
CANCELLATIONS AND REFUNDS
If a client/patient cancels or rebooks their session, we will apply the following provisions:
A. If the session is cancelled or rebooked at least 24 hours prior to the session, a 20% admin charge will be applied when a request for refund is made.
B. If the session is cancelled or rebooked between 10 to 24 hours prior to the session, a 50% admin and cancellation charge will be applied when a request for refund is made.
C. If the session is cancelled or rebooked within 10 hours prior to the session, no refund will be applied to the fees paid.
D. If the client does not appear on the session and if it marked as ‘Did Not Appear’, the fees paid are forfeited in favor of ACPS and no refund will be issued.
E. For refunds applicable as per items A, B, and C, the 20% or 50% shall apply on the cost of the service.
USE OF THE WEBSITE
The Websites and Platforms are offered “as is”. All the contents provided in our website are for information purposes only. ACPS assumes no responsibility for use of other individuals on the content of the website. Use of the website also indicates acceptance of these terms and conditions.
ACPS shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a service caused by a death in the service provider’s family, illness of the service provider, Government edict or regulation.
ACPS may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.
LAW AND JURISDICTION
This Agreement is subject to Philippine law and the parties submit to the exclusive jurisdiction of the Philippine courts, specifically the courts with jurisdiction in the City of San Fernando, Pampanga, Philippines, in connection with any dispute hereunder.
These terms and conditions, as well as other agreements entered into between ACPS and its clients shall be interpreted and understood with the Philippine Laws.