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  • info@argaocenter.com
  • +63 45 981 5564
 

Privacy Policy

Welcome to Argao Center for Psychological Services (ACPS)!

In line with the services you avail with ACPS, data and personal information is acquired and stored. ACPS assures its clients that we ensure the confidentiality and security of the data we acquire. Please read this Privacy Policy (hereinafter referred to as “Policy”) as it describes the information we collect and what happens to the information. This policy was last updated on 23 June 2020 and is subject to change at any time.

By engaging/availing our services and using our websites and telepsychology platforms, constitutes your agreement to this Privacy Policy. This Policy is supplementary and forms part of the ACPS Terms and Conditions.

 

SECTION 1: INFORMATION AND PERSONAL DATA COLLECTED

1.1. We collect the following information about you when you engage our services; register for an account; register for our training or seminars; use our online appointment scheduling system, telepsychology platform, or client portal; and when you transact with us regarding our services. Information may include:

  • 1.1.1. Last Name
  • 1.1.2. First Name
  • 1.1.3. Middle Name
  • 1.1.4. Date of Birth
  • 1.1.5. Sex and Gender
  • 1.1.6. E-mail Address
  • 1.1.7. Contact Information
  • 1.1.8. Billing or Mailing Address (Complete Address)
  • 1.1.9. Emergency Contact Information
  • 1.1.10. Medical and Health Information
  • 1.1.11. Family, Social, and Personal history
  • 1.1.12. Psychology-related information
  • 1.1.13. Employment Information
  • 1.1.14. Information from collateral sources
  • 1.1.15. Information regarding profession (for training, seminars, or CPD programs only)

1.2. Our website and telepsychology platform also automatically track information such as internet protocol (IP) address, browser types, device used to access the site, date and time of access, and location of access. This information is used to monitor transactions and for website analytics.

1.3. Our payment channels (i.e. Mobile Banking, Paymongo, PayPal, or GCash) may collect information related to your payment transactions which may include credit card information, bank account information, billing address, name, contact information, and e-mail. This information is not accessible nor available to us and are solely stored and managed by the payment channels.

 

SECTION 2: PURPOSE OF PERSONAL DATA COLLECTION
ACPS collects your information and personal data for the following purposes:

2.1. Personal information collected in the course of our services that includes those stated in clause 1.1. of the preceding section are used for case management, patient/client management, technical and customer support, e-commerce and related services, transactions between ACPS and the client, billing, collection of payment, and assisting law enforcement efforts on collecting debts and bills;

2.2. To assist in the development of assessment reports, evaluation reports, or psychological reports;

2.3. To guide treatment planning and decision-making;

2.4. For monthly utilization reports and analytics;

2.5. For information collected in relation to seminars, workshops, or continuing professional development programs, such information may be used for regulatory and reportorial purposes required by regulatory bodies such as the Professional Regulatory Commission; and,

2.6. For outcomes research.

SECTION 3: DISCLOSURE OF INFORMATION AND PERSONAL DATA
2.1. ACPS does not disclose information and personal data to third parties, unless we have acquired your written, digital, or recorded consent or as provided by law.

2.2. Professional Information acquired in relation to continuing development programs is transmitted to the Professional Regulation Commission and included in the reportorial requirements set by the said Commission.

2.3. Information and Personal data obtained will be kept confidential, subject to provisions of applicable laws.

SECTION 4: STORAGE, DELETION, AND DISPOSAL OF INFORMATION
3.1. ACPS stores your personal data and information within its physical file storages, case files, electronic health records, servers, databases, and storage in relation to the purposes stated in this Policy.

3.2. ACPS destroys documents and deletes information related to the availed services one (1) year after the services have been terminated.

3.3. For CPD Programs, we delete personal and professional information one (1) calendar year after the said information have been submitted to the Professional Regulation Commission, when applicable, for reportorial and monitoring purposes.

3.4. We may store information longer if we deem necessary and as permitted by Law.

3.5. Physical documents containing personal data are stored in secured locations accessible only to ACPS authorized personnel.

SECTION 5: SECURITY OF INFORMATION AND PERSONAL DATA
4.1. ACPS makes all reasonable arrangements to ensure that personal data and information that we collect and stored are protected against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

4.2. We have contracted the services of a telepsychology platform, practice management software, scheduling platform, online test administration, and payment platforms (collectively referred to as “third-party systems providers”)that guarantees the security of data and the compliance on data privacy laws. However, the third-party systems providers shall be responsible for the security of data collected and stored in their servers and databases.

4.3. Our websites and servers use third-party security software, programs, and/or services to help secure the websites. Unfortunately, transmission of information via the internet is not completely secure. We do our best to protect your data, but we cannot guarantee the security of the data you transmit to our site. Any transmission is at your own risk.

4.4. The customer takes personal responsibility for information transmitted to our websites and through e-mail. ACPS is not responsible for security of the user’s own browser, internet connection, or device.

SECTION 6: LIMITATIONS TO THIS PRIVACY POLICY
5.1. ACPS shall not be liable for information collected, stored, and disposed by our payment gateways. Payment channels and systems have their respective Privacy Policies and those shall apply for the data and information they collect and manage.

5.2. ACPS shall also not be liable for the handling and storage of information submitted to or collected and stored by regulatory bodies.

5.3. ACPS shall not be liable for the actions or liabilities of its mental health service providers and third-party systems providers.

SECTION 7: NOTIFICATION OF CHANGES
6.1. ACPS reserves the right to amend this Privacy Policy at any time with or without notice. The updated Privacy Policy shall be made available on our websites.